Terms and Conditions

Terms and Conditions 2017-10-26T18:17:39+00:00

Pricing and Billing
LA Tutors 123 offers discounted rates for private tutoring services. All packages are prepaid and non-refundable. The hours you purchase expire after two years and are transferable to any family members or friends. Our discount packages are designed to encourage consistency and maximize the positive results of the tutorial sessions. The client agrees to authorize LA Tutors 123 to charge the balance IN FULL for the selected package to the credit card provided. The client shall not pay the tutor directly. All payments from the client must go to LA Tutors 123. In addition, all client referrals must be directed to LA Tutors 123 before the tutor provides services to the referred client.

Cancellations
LA Tutors 123 enforces a strict 24-hour cancellation policy for all scheduled tutoring sessions. You must give your tutor 24 hours advance notice to cancel or reschedule a session. Appointments cancelled less than 24 hours before the tutoring session will be billed as if they had occurred. Additionally, you are responsible for arriving on time to your scheduled meetings (if not meeting at home); otherwise, your tutor’s wait time will be counted as part of the tutoring time.

Program Payment
You must pay in full at the time of enrollment. If you have not paid in full by the first scheduled session, you authorize LA Tutors 123 to charge the course tuition to your payment method on file.

Lost Materials
If you lose your program materials, replacement books will not be provided for free. You may either purchase a replacement book from a 3rd party or purchase the materials from LA Tutors 123.

Tutoring Hours vs Sessions
Please note that session lengths are variable; the number of hours you have purchased does not necessarily correspond to the number of sessions you will have. LA Tutors 123 does not refund unused tutoring hours.

Payment for Additional Tutoring Hours
If you complete more tutoring hours than the number for which you enrolled, you authorize LA Tutors 123 to charge your payment method on file for the additional hours you have used at the non-discounted express rate for your original course. Without limiting the foregoing, additional tutoring hours will not be eligible for any discount, promotion or rebate. Speak regularly with your tutor throughout the tutorial so you know how many hours you have completed.

Forfeiture of Tutoring Hours
Any unused tutoring hours will be forfeited two years from the date of enrollment.

Adult Supervision
Please note that LA Tutors 123 tutors are not permitted to meet in person with a minor student in a private home unless a parent or guardian is present (on-site) during the entire session. If a tutor arrives for a session and an adult is not present, the tutor will not be able to conduct the session. The session will be considered to be cancelled by the student without adequate notice, and you will be charged as if it occurred. If the parent or guardian leaves in the middle of a session, the tutor will also leave at that time, and you will be charged for the entire session. If tutoring is taking place in a room, the door must remain open and unlocked at all times. Tutors may meet in person with minor students in public locations, such as a library or coffee shop, without another adult present only if LA Tutors 123 has received prior approval from the parent or guardian.

Tutor Satisfaction Guarantee
We are committed to 100% client satisfaction. If for any reason you are not happy with the tutor we have assigned to you, please contact LA Tutors 123 within 24 hours of the tutorial session. We will assign a new tutor and credit your account for the first hour of your first session with your original tutor. If you request a different tutor more than 24 hours after the tutorial session, the original session will be charged in full.

Guaranteed Results / Satisfaction Guarantee
If you enroll in a test prep course with LA Tutors 123, and your score does not improve, you are eligible to receive a credit in full for the hours purchased. These hours may only be used for the same student and subject material as the original course. To be eligible for the Satisfaction Guarantee, you must also meet the following requirements:

  • You must attend all of the tutoring sessions, take all assigned practice tests, and complete all of your homework.
  • You must take the official test for which you prepared on the next official test date following the final session of your program.
  • You present your official test score report(s) to us and request the credit within 15 days after the official test scores are released.

HOW WE MEASURE IMPROVEMENT:
For purposes of measuring improvement for the above Satisfaction Guarantee, we consider an official test score to be your total SAT score (Math and Evidence-Based Reading and Writing combined), your composite ACT score, your total PSAT score, your SAT Subject Test score, the sum of your ISEE stanines, the total percent correct on your HSPT, your total CHSPE score (sum of English/Language Arts and Mathematics), your total GED score(Science, Math, Social Studies, Writing, and Reading combined), your total GRE score(Verbal and Quantitative combined), your total GMAT score (out of 800), your total CSET score(sum of all three subtests), your individual CSET subtest score, your total CBEST score (Reading, Math, and Writing combined), your total TOEFL score (Reading, Listening, Speaking, and Writing combined), or your total ASVAB score (AFQT score) as applicable.
If you have taken an official test six months or less before the start of your LA Tutors 123 program, we will compare your prior official test score to your official score on the test you take on the next official test date following the final session of your program.
If you have not taken an official test six months or less before the start of your LA Tutors 123 program, we will compare the results of your first practice test in our program to your score on the official test you take on the next official test date following the final session of your program.
The Satisfaction Guarantee may only be used once for each test prep course purchased.

Arbitration & Class/Collective Action Waiver
Any and all disputes arising from or related to this Agreement, other than disputes relating to intellectual property infringement, including whether the dispute is arbitrable and the scope of this arbitration agreement, shall be finally resolved by arbitration administered by a single arbitrator under the then-applicable rules of the American Arbitration Association in accordance the Federal Arbitration Act. The arbitration shall be governed by and construed by federal law to the fullest extent possible. Unless otherwise agreed by the parties, the arbitration shall take place in Los Angeles. Judgment on the arbitral award may be entered in any court having jurisdiction thereof.
To the maximum extent permitted by law, should you wish to initiate a legal action against LA Tutors 123, you waive any right or ability to be a class or collective action representative or to otherwise participate in any putative or certified class, collective or multi-party action or proceeding based on such a claim in which LA Tutors 123 or a related entity is a party. The same applies to LA Tutors 123’s legal actions against you. Thus, you and LA Tutors 123 agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class. Further, unless both you and LA Tutors 123 agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over a representative or class proceeding.

Limitation of Liability
LA Tutors 123 will not be liable to you or to any other person for any indirect, consequential, punitive or special damages, of any character, whether in an action in contract, tort or otherwise, arising out of or in connection with your LA Tutors 123 program, even if LA Tutors 123 has been advised of the possibility of such damages. LA Tutors 123’s total aggregate liability arising from or related to your LA Tutors 123 program will not exceed the amount you paid for your program.

Miscellaneous
This Agreement supersedes all prior oral or written agreements, if any, between the parties and constitutes the entire agreement between the parties. The agreement cannot be changed or modified orally. Any change or modification must be in writing and agreed to by both parties. If any provision of this Agreement is found to be unenforceable for any reason, such provision shall be construed by limiting it to make it enforceable to the maximum extent permitted by law, and the remainder of this Agreement shall continue in full force and effect.

Acceptance of These Terms and Conditions
I understand that by checking the “I Agree to Enrollment Terms” checkbox when prompted, I acknowledge that (1)I have read and that I agree to the enrollment terms and conditions, (2)I understand that LA Tutors 123 does not guarantee acceptance to any school or a passing score on any exam. Note that you must be 18 years of age or older to accept these terms and conditions. If you are less than 18 years of age, you must have a parent or guardian accept on your behalf. Checking the “I Agree” checkbox is a representation from you that you are at least 18 years of age.