Frequently Asked Questions

Frequently Asked Questions 2017-05-22T07:10:34+00:00

Fill out and submit the appropriate enrollment form on our website:, and we will contact you within 24 hours to schedule the first session.

No. There are no hidden costs/fees. You pay only for the time you spend with your tutor.

Rates vary depending on the tutoring subject and plan. We offer several prepaid discount packages. Go to our enrollment page or call us at 866-60-TUTOR for details.

Your credit card will not be billed until after your initial satisfactory tutoring session. This way you have time to not only change your tutor if desired, but to change your plan to one that better fits your needs if necessary. Your academic consultant will be available to assist you with any changes.

Yes. We are committed to your satisfaction. If you are not satisfied with your tutor for any reason, we will gladly assist in finding you a new tutor and credit your account with one hour of tutoring. You must call us within 24 hours of the session in question in order to receive credit.

The number of tutoring hours needed will vary depending on your goals and initial assessment. Our expert academic counselors will be able to help determine a good starting point for you. Call us at 866-60-TUTOR to speak with one of our academic counselors!

Academic Tutoring – Your tutor will assess your skill level on the first session and recommend the right tutoring plan based on your specific needs. The hours you purchase won’t expire until 2 years from the date of purchase and are transferable.

Test Prep Tutoring – We offer a free diagnostic test (for most of standardized tests) to identify your areas of weakness. Your tutor will go over the test with you during your initial session and recommend an appropriate game plan.

We work around your schedule. We have tutors available from early in the morning to late at night, weekdays or weekends. You let us know your schedule and we’ll be sure to accommodate it.

Typically, tutoring sessions last for 2 hours. After having worked with thousands of clients, we have found that sessions shorter than 2 hours don’t leave enough time to comprehensively review new material. However, we understand that every student is different and may require shorter or longer sessions, so so our tutors are happy to make alternate arrangements. Our minimum requirement for a tutoring session is one hour.

We like to call the first session the “In-person Assessment Lesson”. Your tutor will assess your ability level (either academic tutoring or test prep) and create a personalized lesson plan based on your specific needs.

We’re an in-home tutoring company, which means our tutor come to your home; however, if you prefer to meet at a mutually convenient location like a local library or coffee shop, we’ll be happy to accommodate.

Our tutors will never accept payments directly from you. All payments must be submitted to our office via our online enrollment form or over the phone. All of our tutoring plans are prepaid unless special payment arrangements have been made in advance.

Yes! We offer one free hour of tutoring or $100 credit (whichever is bigger) for any successful referral. Your referral credit becomes valid after the referral has completed 10 hours of tutoring.

We enforce a 24-hour cancellation policy for all scheduled tutoring sessions. Appointments cancelled less than 24 hours before the scheduled time will be billed as if they had occurred. You are responsible for arriving on time to your scheduled meetings (if not meeting at home) or your tutor’s waiting time will be counted as part of the tutoring hours.